Order Information
At FIUREN, we make online shopping simple and secure. Once you place your order, you’ll receive a confirmation email with all the details.
Our team carefully processes every order to ensure quick delivery and top-quality packaging.
Order Process:
- Browse your favorite items and add them to your cart.
- Proceed to checkout and fill in your delivery details.
- Complete your payment using any of our secure payment methods.
- You’ll receive an order confirmation email with your order number and tracking link.
Processing Time:
- Orders are processed within 1–2 business days.
- Once shipped, delivery takes 3–7 business days (depending on location).
Return & Exchange Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return or exchange it within 7 days of receiving your order.
Return Conditions:
- Items must be unused, unwashed, and in their original packaging.
- Tags and labels must be intact.
- Sale or clearance items are not eligible for return or exchange.
How to Request a Return:
- Email us at info@fiuren.com with your order number and reason for return.
- Our team will review your request and send return instructions.
- Once we receive and inspect the item, we’ll process your refund or exchange within 5–7 business days.
Refund Information
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a product defect or wrong item received.
Need Help?
Our customer service team is here to assist you with any questions regarding your order or return.
📧 Email: info@fiuren.com
📞 Phone: +60 11-6785 8819
🕒 Hours: Monday – Saturday, 9:00 AM – 6:00 PM
FIUREN – Shop with confidence. We’re here to make every order a perfect fit. 💫